Return and Exchange Policy
Hi Babe, Thank you for your recent klōn purchase! If you have a product you would like to return or exchange, we’d love to help! Please read the following policies then please submit a request to the email address listed below.
Our policy last 30 days. If 30 days have gone by since your purchase, we unfortunately can't offer you a refund for store credit or exchange.
To be eligible for a return, your item must be unused, unworn, tags still attached, and in the same condition that you received it. It must also be in the original packaging.
To complete your return for store credit, we require a receipt or proof of purchase.
Refunds for Store Credit
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it (not worn, altered, washed) and have all original tags/labels attached. We reserve the right to refuse a return if the items show any signs of wear, alterations, misuse or damage.
Once the refund is accepted, your store credit will be processed, and a credit will automatically be applied to you in the form of klōn e-giftcard, within a certain amount of days. Refunds are store credit only and do not include shipping costs.
Sale Items
Only regular priced items purchased on klōn's website may be refunded.
***We do not accept any returns or exchanges on sale items or products purchased at expos or special/exclusive events. We are sorry for any inconvenience this causes.***
Additionally, we occasionally offer flash sales. In the case of a store sale, we do not price match. Therefore, if you purchased an item at full price before a sale occurs, we unfortunately will not be able to refund you the difference.
Exchanges
Customers are financially responsible for shipping the item back to us. Please include a detailed note indicating if this is a return or exchange, your order number and contact information to expedite a response. If the buyer provides the incorrect shipping address and the package is returned to us the buyer is responsible for repaying shipping costs. Thank you!
We only replace items if they are defective, damaged or wrong size. If you need to exchange it for the same item, send us an email with the information listed above at klonapparel@gmail.com
Damaged shipment
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. USPS updates orders once they arrive at their processing center from our warehouse so please check with them for updates once we’ve shipped it using the tracking number you receive via email.
Shipments outside of the US
When ordering, you’re responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of the USA, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order. We at klōn have no control over these charges nor can we predict what they might be. As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.
All return/exchange requests must be made within 30 days of purchase (this includes defects and mis-packed products). We will not process any returns outside of this time. All items must have their original tags attached and be unworn and unwashed. Contact klonapparel@gmail.com for all returns or exchanges.